FAQs

Q. Do you have a Brick and Mortar location?

A. Tickle the Moon is an online eCommerce store. We have no immediate plans to open a physical location, but never say never! It could happen!

Q. Will you ship overseas?

Sorry, but we do not ship outside of the Continental USA at this time.

Q. What if I'm not happy with my purchase?

A. Oh no!! We're so sorry! We want you to be happy with all your purchases, but if something went wrong, please contact us right away at Help@ticklethemoon, and let us make it right. Many of our fire pit and outdoor heating suppliers provide excellent warranties, and will replace defective parts or accept returns directly to their warehouses, so let us know the issue, and we'll be sure you get the service you deserve! For all other items, please check our Returns policy for further detail. We want you to come back, really!

Q. Can I cancel an order?

A. Once an order has been shipped from the supplier, we cannot cancel it. However, if it hasn't shipped, we may be able to cancel it before it does. Please email Help@Ticklethemoon.com with details and order # so we can assist!

Q. My order is a freight order. Do I have to be home to accept it?

Yes. We are now working exclusively with US based warehouses, so freight items should be received within 7-10 days. Due to COVID, some carriers are having more delays in delivery.
You will receive a tracking number as soon as your order is shipped, with an estimated delivery date. Check the tracking for regular updates, and be sure to provide a contact number so we can keep you updated if there is a change in delivery. If there are issues with your tracking number, please contact us and we will track it for you.
You must have an authorized person available to sign for your freight delivery. We cannot be responsible for misdirected mail or additional charges due to multiple attempts to deliver.
Please let us know immediately if there are specific instructions for delivery drop off locations.