Q. Do you have a Brick and Mortar location?
A. Tickle the Moon is an online eCommerce store. We have no immediate plans to open a physical location, but never say never! It could happen!
Q. Can I cancel an order?
A. Once an order has been shipped from the supplier, we cannot cancel it. However, if it hasn't shipped, we may be able to cancel it before it does. Please email Help@Ticklethemoon.com with details and order # so we can assist!
Q. My order is a freight order. Do I have to be home to accept it?
Yes. We are now working exclusively with US based warehouses, so freight items should be received within 7-10 days. Due to COVID, some carriers are having more delays in delivery.
You will receive a tracking number as soon as your order is shipped, with an estimated delivery date. Check the tracking for regular updates, and be sure to provide a contact number so we can keep you updated if there is a change in delivery. If there are issues with your tracking number, please contact us and we will track it for you.
You must have an authorized person available to sign for your freight delivery. We cannot be responsible for misdirected mail or additional charges due to multiple attempts to deliver.
Please let us know immediately if there are specific instructions for delivery drop off locations.