FAQs

Q. Do you have a Brick and Mortar location?

A. Tickle the Moon is an online eCommerce store. We have no immediate plans to open a physical location, but never say never! It could happen!

Q. Will you ship overseas?

Due to current Pandemic limitations, we are not shipping overseas at this time. We hope to resume overseas sales in the future. Currently we ship only within the USA.

Q. What if I'm not happy with my purchase?

A. Oh no!! We're so sorry! We want you to be happy with all your purchases, but if something went wrong, please contact us right away at  https://ticklethem.myreturnscenter.com/ and let us make it right. Please check our Returns policy for further detail. We want you to come back, really!

Q. Can I cancel an order?

A. Once an order has been shipped from the supplier, we cannot cancel it. However, if it hasn't shipped, we may be able to cancel it before it does. Please email Help@Ticklethemoon.com with details and order # so we can assist!

Q. I need my purchase faster than 30 days. Can I upgrade shipping?

A. We are now working with many US based warehouses, so items marked USA will ship faster, and should be received within 7-10 days. 
If the item you have ordered is coming from an overseas location, the time will vary according to the location of the supplier warehouse, but currently due to the Coronavirus, we are unable to ensure faster shipping. However, we can contact the supplier to see if expedited shipping is available at the time of the order. Expedited shipping cost is the responsibility of the buyer. Please email Help@Ticklethemoon.com and we will be happy to verify availability and get an estimate for you!